Privacy Policy
How ChatnGift collects, uses, and protects your information.
Welcome to ChatnGift, a privacy-first Super App designed to make your digital life safer, simpler, and more convenient - without compromising your right to privacy.
Your trust means everything to us. This Privacy Policy explainswhat data we collect, why we collect it, how we use it, and what we never do with it.We are fully committed to protecting your data and complying with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.
By using ChatnGift, you agree to the collection and processing of information as described below.
1.Information We Collect and Why
ChatnGift is a Super App developed by Mapas & Unicorn Unipessoal Lda based in Rua da Prata 12, Lisboa, Portugal, NIF 518444465
Our platform unifies multiple experiences - chat, shopping, travel, and gifting - into one secure ecosystem that protects users from data tracking and third-party exploitation. If you have any questions, you can reach our Data Protection Officer at: office@chatngift.com
2.Our Privacy Promise
We believe convenience should never come at the cost of privacy. Therefore, ChatnGift makes the following non-negotiable commitments:
• We never sell, rent, or trade your personal data to any third party.
• We do not share your information with advertisers or data brokers.
• We only share limited data with service providers necessary to process your transactions - such as product deliveries, travel reservations, or hotel bookings.
• Our partners cannot use your information for marketing, resale, or any purpose other than providing the service you requested.
• We do not track your activity across other apps or websites.
3.Information We Collect
We collect only the information required to provide our services securely and effectively.
Personal Identifiable Information
Name, email address and phone number
Used to create and secure your account, send important notifications, and provide customer support.
Profile photo or media uploads
Used for personalizing your profile or sharing content in chat or gifting sections.
Location data (optional)
Used only when necessary for specific services - such as nearby hotel searches, flight bookings, or personalized shopping suggestions.
Device and Technical Information
Device details
(type, operating system, model, app version) – used to optimize performance and troubleshoot issues.
IP address and general geolocation
used for fraud prevention and regional content accuracy.
Camera and microphone
accessed only when you enable video calls, take pictures, or send voice messages.
Cookies and local storage
used strictly for login and session management; never for tracking or advertising.
4.How We Use Your Information
We use your information only for legitimate purposes, such as:
• Operating, maintaining, and improving the ChatnGift platform.
• Processing orders, payments, and bookings securely.
• Ensuring the delivery of purchased goods or reserved services.
• Providing chat and social features (e.g., messages, notifications, reactions).
• Preventing fraud, unauthorized access, and misuse of the platform.
• Complying with legal or regulatory obligations.
We do not use your data for behavioral profiling or advertising.
5.Data Sharing and Trusted Partners
To fulfill your requests, we may share data with trusted service providers, always under strict data processing agreements.
These partners include:
• Payment processors - to complete secure transactions.
• E-commerce and logistics partners - to process and deliver orders.
• Travel and booking partners - for hotels, flights, or car rentals.
• Cloud infrastructure providers - to host and protect user data within the EU.
All partners:
• Are contractually prohibited from selling or sharing your data.
• May use it only to fulfill the specific service you have requested.
• Must comply with the GDPR and equivalent international data protection standards.
6.How We Use Your Information
We retain your personal data only for as long as necessary to:
• Deliver and maintain our services.
• Comply with legal or regulatory requirements.
• Resolve disputes and enforce agreements.
When data is no longer needed, it is securely deleted or anonymized.
7.Data Security
We use advanced security measures to protect your information:
• End-to-end encryption for chat and data transfers.
• Encrypted storage of personal data on EU-based servers.
• Multi-layered access controland system monitoring.
• Regular security auditsand compliance checks.
While we apply industry-leading standards, no online system is 100% secure - we continuously improve to ensure maximum protection.
8.Your Rights Under GDPR
As a user, you have the following rights:
• Access your personal data.
• Correct inaccurate or outdated information.
• Request deletion ("Right to be Forgotten").
• Restrict or object to certain processing activities.
• Portability - request your data in a structured, machine-readable format.
To exercise these rights, contact: office@chatngift.com. We will respond within the legal timeframe of 30 days.
9.Data Transfers and User Consent
ChatnGift stores and processes all personal data within theEuropean Union (EU) to ensure the highest level of protection under the General Data Protection Regulation (GDPR).
In some cases, we may need to transfer or process limited personal data outside the EU (for example, if a technical service provider or cloud partner operates in another country). When this occurs, we will always:
1. Ensure that the recipient country provides an adequate level of data protection as recognized by the European Commission; or
2. Sign Standard Contractual Clauses (SCCs) approved by the European Commission with the recipient entity; or
3. Implement other legally valid mechanisms to safeguard your data.
We will only transfer your data internationally when absolutely necessary for the performance of our services (for example, when processing a payment or completing a booking request through an international partner).
If any such transfer requires your explicit permission under the GDPR, we will request your consent in advance through a clear, opt-in mechanism. You may withdraw this consent at any time by contacting office@chatngift.com - doing so will not affect the lawfulness of processing carried out before your withdrawal.
10.Children’s Privacy
ChatnGift is not directed to children under 16 years old. We do not knowingly collect or process data from minors. If we learn that we have collected data from a child, we will delete it immediately.
11.Changes to This Policy
We may update this Privacy Policy as our services evolve. When significant changes are made, we will notify you via the app or email and update the "Last Updated" date at the top of this page.
12.Contact Information
For any inquiries or data-related requests, contact us at: office@chatngift.com. Rua da Prata 12, Lisboa, Portugal